Comments on: Telkom “customer service” – a pragmatic approach

By: R Hayat

R Hayat — Fri, 13 Apr 2012 12:03:37 +0000

I am appalled at the service received from TELKOM. I have been out of the country since the 24 March and returned on the 9 April 2012 only to discover that my telephone line was not working. This was reported on the afternoon of the 10 April 2012. To date the matter has been unresolved. I enquired for feedback today from your call centre and was tld that the turn around time was approx 3 days. Today is day 3 and the consultant could not gaurentee that the issue would be resolved. Of course I am upset to say the least. When I indicated my concerns the consultant laughed and placed the telephone down in my ear. I am disgusted to say the least. I am eligible to pay rental on a line that I do not have access to. in terms of the CPA you are failing your customer largely.

By: Morwesi Posholi

Morwesi Posholi — Fri, 09 Mar 2012 18:01:01 +0000

I made an application in the last two weeks but have not heared a word from Telkom. what frustrate me is that I have opened a bussiness and promised clients IT WONT TAKE LONG. I am still waiting with not even correspondence.
ID 6909140334083.

By: Stavros Theologides

Stavros Theologides — Mon, 27 Feb 2012 07:09:03 +0000

On the 29th of January due to a storm my Telkom Service went wrong. On the 30th ( monday ) we registered a complain 1314crk300112 . As I am a pesioner my internet connection is very important. On thursday I climbed on a ladder and checked my Telkom connection to my house and found out that It was broken . I cleaned the cables and left them loose.
On friday morning I found a technician in Boksburg CBD and
I asked him as a favour to come and check my line.Later in the afternoon he kindly came for few minutes and reconnected the broken wires and told me that there was a problem with the line. On the 22nd of February three Telkom vans arrived and quickly checked in the house and told me that fault was restored ( cable theft ). When I checked my phone in my entrance hall I found that it was dead. Quickly I went to my gate where to vans were there. I told the supervisor a very pleasant gentleman who promised to send the technicial later to check. As by friday no technician appeared I climbed on my ladder and found that the wires were wrongly connected and tempoarily I made a bridge so that now I have both my Telephones and internet working. Unfortunately my work still needs a professional connection to last I expect Telkom to honour the promise and come and check and due the JOB.( Please note In 1967 I was a senior Technician /Engineer in Scientific / Industrial Equipment and a Specialist in Repairs of Instrumentation. Now at 75 I did a temporary Job and expect Telkom to DO A GOOD JOB. OTHER WISE I HAVE TO CLIMB UP THE LADDER ( AT MY AGE ) AND DO A PERMANENT JOB USING CONNCTORS ( I HAVE TO GO AND BUY ).
HOPING FOR THE BEST . THANKS

By: JCS VAN ZYL T/A LEGENDS RESTAURANT

JCS VAN ZYL T/A LEGENDS RESTAURANT — Tue, 31 Jan 2012 07:08:19 +0000

Acc no 115825010001 verander die naam na NICO VAN DYK T/A LEGENDS RESTAURANT DIENS VERWYSINGS
NO 0287133029 .die besigheid het van eienaar verander.

LAAT ASB WEET OF DIE VERANDERING GEDOEN IS DANKIE MEV VAN ZYL

By: A.K.Singh

A.K.Singh — Thu, 26 Jan 2012 09:24:47 +0000

Dear Senior Telkom Director.
We had a problem with our business ADSL line and Fax not working. It technicians identified it as a Telkom line problem. We initially got through to 10212 but cut off before we could talk to a technician. I went personally to the Overport Telkom and reported the matter. The one senior coloured lady was extremely rude and later called our office also being very rude as we have 3 lines and we do not know which line is linked to the ADSL and Fax machine. She slammed the phone on me when I said we are not technicians, so how would I know. I went again to the Overport Telkom as our lines were NOT repaired for more than fourteen days and she was extremely rude and began swearing me in the presence of customers. I reminded her that I was a customer and shocked by her rudeness. She swore me again and I was literally shaking with embarrassment. How can Telkom employ such rude, arrogant people to serve customers. She MUST be reprimanded or else I will take this up with the media and expose. Our telephone number is 031-2088150. I would like some-one senior to call me please. This is unacceptable service and I am also considering charging for her crimen injuria and citing Telkom as second respondent. Please call me as I feel very aggrieved and embarassed as I am a Director of three Companies and was insulted in the presence of other customers.
Ashwin Singh
e-mail: singh.ashwin778@gmail.com

By: Gauteng

Gauteng — Sat, 31 Dec 2011 18:58:30 +0000

Hello there, I found your web site by way of Google while searching for a comparable subject, your web site came up, it looks good. I’ve added to favourites|added to bookmarks.

By: manteaux moncler

manteaux moncler — Thu, 29 Dec 2011 08:52:21 +0000

I’ll right away take hold of your rss feed as I can’t find your e-mail subscription link or e-newsletter service. Do you’ve any? Kindly permit me know in order that I may just subscribe. Thanks.

By: Ken

Ken — Wed, 14 Dec 2011 20:31:39 +0000

I’ve never seen so many prayers in a wrong place.
Complaining on this site http://www.hellopeter.com instead!
Good luck

By: JANUSHA NAIDOO

JANUSHA NAIDOO — Wed, 07 Dec 2011 17:22:45 +0000

I have been experiencing problems logging onto the internet for the past 3 weeks. I was unable to receive any help over the past week from TELKOM technicians…they simply keep me on hold on the telephone. Am I to continue paying for a service that’s not available to me???

For more information I may be contacted @ 0828268949

By: thuli

thuli — Fri, 11 Nov 2011 14:40:03 +0000

kindly e-mail cancellation forms